Frequently asked questions.
1. What counts as a plumbing emergency?
A plumbing emergency is any issue that needs immediate attention to prevent damage or health risks. For example: a burst pipe or frozen pipe, sewer backup, leaking water heater, no hot water, toilet overflow, or a major leak.
2. Are you available 24/7, even on weekends or holidays?
Yes — we’re available 24/7, 365 days a year. Whether it’s late at night, during a holiday or on the weekend, you can count on us to respond.
3. How quickly will someone show up for an emergency call?
We aim for a prompt response. Our phones are answered by real people, and we dispatch a qualified technician as soon as possible to diagnose and repair the issue.
4. What kinds of emergencies do you handle?
We handle a wide range of urgent plumbing problems, including:
Sewer line backups
Burst washer hoses or frozen/burst pipes
No hot water or water heater failures
Kitchen or bathroom drain clogs
Leaky pipes and toilet overflows
5. Is there a high “emergency” fee or surcharges for after-hours service?
We offer emergency plumbing service at a reasonable rate. Our goal is to be fair, clear and up-front — no surprise “through-the-roof” pricing just because it’s after hours.
6. What should I do while I wait for the technician to arrive?
There are several simple steps you can take to reduce potential damage:
Turn off the water at the fixture’s shut-off valve, or the main supply if needed.
Turn off electrical power or unplug devices if water is leaking near them.
Capture leaks using a waterproof container and clean up standing water to reduce slip risks.
If you have a sewer backup, open windows for ventilation and keep people and pets away from the affected area.
7. Are your technicians licensed and insured?
Yes — our plumbing and heating professionals are licensed, insured, and committed to high-quality workmanship, with up-front pricing and service you can trust.
8. Will I receive a written estimate before repair begins?
Yes, we provide a written estimate so you know exactly what you’re signing up for — no hidden costs or surprises.
9. What area do you serve?
We serve the Red Deer area and surrounding Central Alberta communities, providing emergency plumbing and heating support when you need it.
10. How do I get started and schedule emergency service?
Call us immediately at (403) 343−6778 to speak with our team and dispatch a technician to your location. We’re ready to help you now.