Accessibility Statement

Last Updated: August 26, 2026

Drain Doctor Plumbing & Heating Ltd. (“Drain Doctor,” “we,” “us,” or “our”) is committed to providing an accessible and inclusive experience for people who visit our website and interact with our business.

We believe people should be able to access information about our plumbing, heating, drain, sewer, and related services regardless of ability or the technology they use.

Our Accessibility Commitment

We work to make our website accessible and usable for as many people as reasonably possible.

Our goal is to follow recognized accessibility practices and, where reasonably achievable, align our website with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA published by the World Wide Web Consortium (W3C).

Accessibility is an ongoing process. Websites, technologies, accessibility standards, and the content we provide can change over time, so we periodically review and improve our website with accessibility in mind.

Accessibility Measures

As part of our efforts to provide an accessible website, we consider accessibility when designing, maintaining, and updating website content and functionality.

Measures may include:

  • Using clear headings and logical page structures

  • Maintaining appropriate colour contrast

  • Providing alternative text for meaningful images where appropriate

  • Using descriptive links and buttons

  • Supporting keyboard navigation where reasonably possible

  • Maintaining readable text and layouts

  • Using forms with understandable labels and instructions

  • Avoiding unnecessary barriers to accessing important information

  • Considering accessibility when adding or modifying website content

  • Reviewing the website periodically for accessibility issues

Third-Party Content and Services

Our website may contain or connect to content and services provided by third parties, such as maps, social media platforms, review platforms, videos, embedded tools, or other external services.

Although we aim to select and use third-party services responsibly, Drain Doctor does not control the accessibility of independently operated third-party platforms and cannot guarantee that those services meet the same accessibility standards we seek to follow on our own website.

If a third-party feature creates an accessibility barrier, please contact us and we will make reasonable efforts to help you access the information or service another way.

Ongoing Improvements

We recognize that accessibility is not a one-time project.

As our website evolves, we intend to continue identifying and addressing accessibility barriers where reasonably possible. This includes considering accessibility when pages are created or revised and when significant changes are made to website functionality or design.

Despite these efforts, some content or functionality may not yet fully meet every accessibility guideline or work perfectly with every combination of browser, device, operating system, or assistive technology.

We welcome feedback that helps us identify areas where the website experience can be improved.

Need Assistance Accessing Information?

If you have difficulty accessing information or using a feature on the Drain Doctor website, please contact us.

We will make reasonable efforts to provide the information, service, or assistance you need through an accessible alternative where practicable.

When contacting us about an accessibility issue, it is helpful if you can tell us:

  • The webpage or feature you were trying to access

  • The nature of the difficulty you experienced

  • The browser, device, or assistive technology you were using, if relevant

  • The best way for us to respond to you

You are not required to provide information about a disability in order to request assistance.

Accessibility Feedback

We welcome comments, questions, and suggestions about the accessibility of our website.

Accessibility inquiries or requests may be directed to:

Drain Doctor Plumbing & Heating Ltd.
7957 Edgar Industrial Way
Red Deer, Alberta T4P 3R2
Phone: (403) 343-6778

You may also contact us through the contact options provided on our website.

We will review accessibility feedback and take reasonable steps to address identified barriers where appropriate.