Terms of Use
Last Updated: August 26, 2026
These Terms of Use (“Terms”) govern your access to and use of the website operated by Drain Doctor Plumbing & Heating Ltd. (“Drain Doctor,” “we,” “us,” or “our”).
By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, please discontinue use of the website.
1. Website Information
The information provided on this website is intended for general informational purposes and to help visitors learn about Drain Doctor, our plumbing, heating, drain, sewer, and related services.
We make reasonable efforts to provide accurate and current information. However, website content may contain errors or omissions, and information may become outdated.
Nothing on this website constitutes professional advice specific to your property or circumstances.
2. Plumbing and Heating Information
Articles, maintenance tips, troubleshooting information, FAQs, and other educational content provided on this website are general in nature.
Plumbing, heating, drainage, sewer, gas, and mechanical systems can vary considerably between properties. Information provided on this website should not be considered a substitute for an inspection, diagnosis, or service performed by an appropriately qualified professional.
You are responsible for determining whether any information on this website is appropriate for your particular circumstances.
Where a situation involves a suspected gas leak, electrical hazard, flooding, sewage, fire, carbon monoxide, or another immediate risk to people or property, follow applicable emergency procedures and contact the appropriate emergency service or utility provider.
3. Service Requests, Estimates and Appointments
Submitting a website form, sending an email, calling Drain Doctor, or otherwise contacting us does not by itself create a service agreement or guarantee an appointment, response time, availability, price, or completion date.
Any estimate, quotation, scope of work, authorization, warranty, payment requirement, or other terms relating to plumbing, heating, or other services provided by Drain Doctor may be subject to separate terms communicated to the customer.
Information displayed on this website does not override the terms of an individual estimate, quotation, invoice, service agreement, warranty, or other written agreement between Drain Doctor and a customer.
4. Emergency Service
References to emergency or 24/7 service describe services offered by Drain Doctor but do not constitute a guarantee that a technician will be immediately available or arrive within a particular period.
Response times may vary depending on technician availability, location, weather, road conditions, demand, the nature of the emergency, and other circumstances beyond our reasonable control.
If there is an immediate threat to life, health, or safety, contact the appropriate emergency authority.
5. Intellectual Property
Unless otherwise indicated, the content of this website—including text, graphics, photographs, videos, design elements, logos, trademarks, and other materials—is owned by, licensed to, or used with permission by Drain Doctor and is protected by applicable intellectual property laws.
You may view and use website content for your personal, non-commercial informational purposes.
You may not reproduce, republish, distribute, modify, sell, commercially exploit, or otherwise use substantial portions of this website without prior written permission from Drain Doctor or the applicable rights holder.
Nothing in these Terms grants you ownership of or rights to Drain Doctor's trademarks, trade names, logos, branding, or other intellectual property.
6. Acceptable Use
You agree not to use this website:
For unlawful, fraudulent, abusive, or malicious purposes
To interfere with the operation, security, or availability of the website
To attempt unauthorized access to the website, servers, systems, accounts, or data
To introduce viruses, malware, malicious code, or other harmful technology
To scrape, harvest, or systematically extract website content or data using automated means where such activity unreasonably burdens the website or violates applicable law
To impersonate another person or misrepresent your identity or affiliation
To submit false, misleading, defamatory, threatening, or unlawful information
In any manner that infringes the rights of Drain Doctor or another person
We may restrict or block access to the website where reasonably necessary to protect the website, our business, our customers, or others.
7. Third-Party Websites and Services
This website may contain links to websites, maps, social media platforms, review platforms, booking tools, or other services operated by third parties.
These links are provided for convenience and informational purposes. Drain Doctor does not control independent third-party websites or services and is not responsible for their content, availability, security, privacy practices, or terms.
A link to a third-party website does not necessarily constitute an endorsement of that website, organization, product, or service.
Your use of third-party websites and services is subject to their respective terms and policies.
8. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how Drain Doctor collects, uses, discloses, protects, and retains personal information.
Where applicable, website communications and commercial electronic messages are also subject to Canadian laws governing electronic communications.
9. Website Availability and Security
We make reasonable efforts to maintain the website and keep it available and secure. However, we do not guarantee uninterrupted, error-free, or completely secure access.
The website may occasionally be unavailable because of maintenance, technical problems, updates, service-provider interruptions, cybersecurity incidents, or circumstances beyond our reasonable control.
We may modify, suspend, remove, or discontinue any part of the website without notice.
10. No Warranties
To the extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis.
Drain Doctor does not make warranties or representations regarding the completeness, accuracy, reliability, availability, or suitability of website content for any particular purpose.
Nothing in these Terms excludes or limits any warranty, condition, right, or remedy that cannot legally be excluded or limited under applicable law.
11. Limitation of Liability
To the extent permitted by applicable law, Drain Doctor will not be liable for losses or damages arising solely from your access to, inability to access, or reliance upon general information provided through this website.
This limitation does not apply to liability that cannot legally be excluded or limited.
Nothing in these Terms is intended to limit or exclude any rights or remedies you may have in connection with plumbing, heating, or other services actually performed by Drain Doctor under an applicable service agreement, warranty, or law.
12. Indemnification
To the extent permitted by law, you agree to indemnify and hold Drain Doctor harmless from claims, losses, liabilities, damages, and reasonable costs arising directly from your unlawful use of this website or your material violation of these Terms.
13. Changes to These Terms
We may update these Terms periodically to reflect changes to our website, business practices, services, technology, or legal requirements.
The current version will be posted on this website with the date of the latest update.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
14. Governing Law
These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada.
Subject to any rights you may have under applicable law, disputes relating specifically to the use of this website will be subject to the jurisdiction of the courts of Alberta.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in effect.
16. Contact Drain Doctor
Questions regarding these Terms of Use may be directed to:
Drain Doctor Plumbing & Heating Ltd.
7957 Edgar Industrial Way
Red Deer, Alberta T4P 3R2
Phone: (403) 343-6778
You may also contact us through the contact options provided on our website.