Privacy Policy
Last Updated: August 26, 2026
Drain Doctor Plumbing & Heating Ltd. (“Drain Doctor,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit our website, contact us, request service, or otherwise interact with Drain Doctor.
1. Our Privacy Commitment
Drain Doctor is a locally owned plumbing and heating company serving Red Deer and surrounding Central Alberta communities.
We collect, use, and disclose personal information only for reasonable business purposes and in accordance with applicable Canadian privacy laws, including Alberta’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
We are responsible for personal information under our control, including information transferred to service providers acting on our behalf.
2. Personal Information We May Collect
Depending on how you interact with us, we may collect information such as:
Your name
Address or service location
Telephone number
Email address
Information you provide when requesting plumbing or heating service
Details relating to an estimate, service appointment, repair, installation, or other work we perform
Communications you have with our team
Billing, payment, and transaction information
Information submitted through forms on our website
Information submitted when applying for employment
Technical information associated with use of our website, such as IP address, browser type, device information, referring pages, and website activity
We limit the personal information we collect to what is reasonably necessary for the purposes identified in this Policy or otherwise explained to you at the time of collection.
3. How We Collect Personal Information
We may collect personal information when you:
Call, email, or otherwise contact Drain Doctor
Request an estimate or service
Schedule a plumbing or heating appointment
Communicate with our technicians or office staff
Complete a form on our website
Pay for services
Apply for employment
Interact with our website
Otherwise voluntarily provide information to us
Some technical information may be collected automatically when you use our website through cookies and similar technologies.
4. How We Use Personal Information
We may use personal information to:
Respond to inquiries and service requests
Schedule and provide plumbing, heating, drain, sewer, and related services
Prepare estimates and quotes
Communicate with you about appointments and work being performed
Maintain service and customer records
Process payments and administer accounts
Respond to warranty or service-related matters
Improve our services and customer experience
Operate, maintain, secure, and improve our website
Understand how visitors use our website
Respond to employment applications
Meet accounting, tax, insurance, regulatory, and legal requirements
Protect our customers, employees, business, property, and legal rights
Prevent or investigate suspected fraud, misuse, security incidents, or unlawful activity
We will not use personal information for a materially different purpose without obtaining consent where required by law.
5. Consent
Where required, Drain Doctor obtains consent for the collection, use, and disclosure of personal information.
Consent may be express or implied depending on the circumstances, the sensitivity of the information, and your reasonable expectations.
You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or operational restrictions. Withdrawal of consent may affect our ability to provide certain services.
6. When We May Share Personal Information
Drain Doctor does not sell personal information.
We may disclose personal information when reasonably necessary to:
Service providers that assist us in operating our business
Payment processors and financial institutions
Website hosting, technology, communications, and data-service providers
Accountants, insurers, legal advisers, and other professional advisers
Contractors or service providers involved in completing requested work
Government agencies, regulators, law enforcement, courts, or other parties where required or permitted by law
Service providers are provided only with information reasonably necessary to perform their services and are expected to appropriately safeguard personal information in their possession or control.
7. Website Analytics, Cookies and Similar Technologies
Our website may use cookies and similar technologies that help the website function, understand website traffic and usage, improve performance, and provide a better visitor experience.
These technologies may collect information such as your IP address, browser or device type, pages visited, approximate location derived from technical information, referring website, and the date and time of your visit.
You may be able to control certain cookies through your browser settings or through cookie or consent controls provided on our website. Disabling certain cookies may affect website functionality.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, maps, platforms, or other online services.
When you leave our website or interact with a third-party service, that organization's privacy practices and terms may apply. Drain Doctor is not responsible for the privacy practices or content of independent third-party websites or services.
We encourage you to review their privacy policies before providing personal information.
9. Protecting Your Information
Drain Doctor uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information in our care.
These safeguards are intended to protect personal information against risks such as unauthorized access, disclosure, alteration, loss, misuse, or destruction.
No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable measures to protect the information entrusted to us.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, tax, warranty, insurance, and business requirements.
When personal information is no longer reasonably required, we take appropriate steps to securely destroy, delete, or anonymize it, subject to applicable legal requirements.
11. Accessing or Correcting Your Personal Information
Subject to applicable law, you may request access to personal information Drain Doctor holds about you and ask that inaccurate or incomplete information be corrected.
We may need to verify your identity before processing a request.
In certain circumstances, applicable law may permit or require us to refuse access to some information. If that occurs, we will explain the reason where legally permitted.
12. Privacy Concerns and Complaints
If you have a question, concern, or complaint about how Drain Doctor handles personal information, please contact us.
We will review privacy concerns in a reasonable manner and take appropriate steps where necessary.
If a privacy concern cannot be resolved directly with us, you may have the right to contact the applicable provincial or federal privacy regulator.
13. Privacy Breaches
If Drain Doctor becomes aware of a privacy or security incident involving personal information, we will assess the circumstances, take reasonable steps to contain and address the incident, and provide notifications or reports where required by applicable privacy law.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, website, services, or legal obligations.
The current version will be posted on this website with the date of the latest update.
15. Contact Drain Doctor
Questions, requests, or concerns regarding this Privacy Policy or our handling of personal information may be directed to:
Privacy Officer
Drain Doctor Plumbing & Heating Ltd.
7957 Edgar Industrial Way
Red Deer, Alberta T4P 3R2
Phone: (403) 343-6778
You may also contact us through the contact options provided on our website.